800 Number. Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.18 to provide support Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.
Appears in 5 contracts
Sources: Performance Measurement Standards, Qualified Health Plan Contract, Qualified Health Plan Contract
800 Number. Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.18 3.16 to provide support Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.
Appears in 1 contract
Sources: Stand Alone Dental Plan Contract