Acceptance of Non-Emergency Maintenance. Unless as otherwise agreed to by Customer on a case-by-case basis, for non-emergency maintenance, Customer shall have a ten (10) Business Day period to test any maintenance changes prior to Monkey introducing such maintenance changes into production (the “Maintenance Acceptance Period”). In the event Customer identifies material issues with the non-emergency maintenance, Customer (i) shall promptly notify Monkey and Monkey will work in good faith to resolve the issue, and (ii) the Maintenance Acceptance Period will be subject to extension until such time as the issues have been resolved. Monkey will provide the following Support and Maintenance Services with respect to Monkey Software:
Appears in 3 contracts
Sources: End User License Agreement, End User License Agreement, End User License Agreement