Common use of Access Monitoring Clause in Contracts

Access Monitoring. ‌ a) Covered California, in alignment with other California public purchasers and State Regulators, shall implement an access-monitoring strategy for all QHP issuers. The strategy shall analyze data available from CMS QRS program, provider directory, and the HEI, and may include additional monitoring tools, such as secret shopper surveys, deployed by Covered California to assess Covered California Enrollee experience.