Access Times. Hosting Services will be provided 24 hours per day except as set forth herein. Product Support Services will be available from 7:00 a.m. to 8:00 p.m. EST, Monday through Friday, except for national holidays and scheduled interruptions for maintenance or updates. Upon receipt of notice that Hosting Services are interrupted, HMH will take reasonable steps to restore such Services as soon as practicable. An interruption in Hosting Services shall be subject to the service levels and remedies set forth herein, and shall not be considered a breach of HMH’s obligations hereunder if: (i) HMH take reasonable steps to restore such Hosting Service as soon as practicable, or (ii) the interruption in Hosting Service results from causes beyond HMH’s reasonable control. However, Customer will still be entitled to the remedies, if applicable, set forth below.
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Sources: Terms of Use, Terms of Use