Accessibility Standards; Hours of Operation; Appointments Sample Clauses

Accessibility Standards; Hours of Operation; Appointments. Provider shall provide for timely access for Customer appointments in accordance with the appointment availability requirements established under the State Contract, not to exceed forty-five (45) days from the date of a Customer’s request for routine and preventive care and twenty-four (24) hours for Urgent Care, as further described in the applicable provider manual. Provider shall offer hours of operation that are no less than the hours of operation offered to commercial beneficiaries or comparable to Medicaid fee-for-service if Provider serves only Medicaid beneficiaries. As applicable, Provider will make Covered Services available 24 hours a day, 7 days a week when medically necessary.
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