Common use of Accidental Damage Protection Clause in Contracts

Accidental Damage Protection. Pick-up and Return An HP authorized courier will pick up the failed product at Customer site within the geographic location where the service is provided and deliver it to the HP-designated repair facility. Calls must be received before 4:00pm local time, Monday through Friday excluding HP holidays, for same-day pickup, cut-off times may vary based on Customer location. All other calls will be scheduled for next-business-day pickup. The estimated time to repair the product will be provided to you by the HP phone technician on your initial call to HP. Service Limitations The service may be performed at an HP designated repair facility by an HP service professional or other authorized representative. At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required. Services such as the following, but not limited to, are excluded from this service: • Recovery of the operating system, other software, and data • Troubleshooting for interconnectivity or compatibility problems • Services required due to failure of customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP • Services required due to failure of the customer to take avoidance action previously advised by HP • User preventative maintenance • Geographic coverage may vary Accidental damage protection does NOT provide coverage for: • Damage caused by failure to provide manufacturer’s recommended maintenance or operating specifications • Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair product, use of damaged or defective media • Data, business interruptions, obsolescence, cosmetic damage, rust, change in color, texture or finish, wear and tear, gradual deterioration • Error in design, construction, machine programming or instructions to the machine • Fraud, fire, theft, unexplained or mysterious disappearance, misuse, abuse or willful act • Alteration or modification of the product in any way Accidental Damage protection is limited to one Accidental Damage Event per year. The cost to repair a product, after the limit of one Accidental Damage Event per year has been reached, will be charged on a time and material basis.

Accidental Damage Protection. PickThree Step Resolution The HP Hardware Support On-up Site Extended Service Plan provides support through a three (3)-step resolution process: 1. Support is available 24 hours a day, seven days a week through the HP Customer Care website at ▇▇▇.▇▇.▇▇▇/▇▇▇▇▇▇▇. 2. If the problem cannot be resolved at the website, telephone technical support is available 24 hours a day, seven days a week through HP Total Care Support at ▇▇▇-▇▇▇-▇▇▇▇. The Customer must provide the product model number and Return An serial number to receive support. The Customer will be required to run system self-test programs or to correct reported faults upon telephone advice. 3. Dependant on the outcome of telephone technical support HP authorized courier will pick up reserves the failed right to determine whether to ship a customer-replaceable part, provide on-site repair or replacement of the product, or, for certain service issues, to make arrangements for the covered product at Customer site within the geographic location where the service is provided and deliver it to the be returned to HP for repair. What’s Covered by HP On-Site Extended Service Plan? HP Digital TV Hardware or all HP Pavilion/Presario hardware products HP-designated repair facility. Calls must be received before 4:00pm local time, Monday through Friday excluding HP holidays, for same-day pickup, cut-off times may vary based on Customer location. All other calls will be scheduled for next-business-day pickup. The estimated time to repair the product will be provided to you supplied internal components Parts and labor What is not covered by the HP phone On-Site Extended Service Plan / Limitations of coverage. • Loss or damage resulting from any cause other than normal use and operation of the (covered product) including but not limited to theft, loss, exposure to weather conditions, vandalism, animal or insect infestation, rust, dust, corrosion fire or any other peril originating from outside the covered product unless specifically provided for under this (service plan) • Loss or damage for which coverage is provided under any other warranty, service contract or insurance • Consumables, such as ink cartridges and batteries • User preventative maintenance Non-HP devices • Accessories purchased in addition to the base unit • Any product previously repaired by an unauthorized technician or user For certain repairs, HP may, at its discretion, in lieu of repairing the product on-site, either elect to return the Customer’s product to HP for repair, or replace the product. Replacement products will be equivalent or better with respect to processor speed, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. Other features such as touch or swivel screens, networking standards, software application compatibility, etc. may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution and print speed. Other features such as interface standards, product footprint and mobility, software and supplies compatibility may not be available. Replaced products become the property of HP. On-Site Service If on-site assistance is required, an HP Authorized Representative will be dispatched within three (3) business days to customer’s location with a pre-scheduled appointment with a 3 – 4 hour arrival window. The customer is responsible for ensuring that the product is easily accessible to the HP repair technicians for on-site service. The customer is responsible for removing the product from any wall mount or other installation, placing in a location appropriate for repair, and re-installing the product if the product is: (i) mounted over four feet high on your initial call a wall or ceiling; or (ii) installed in an enclosed cabinet or set into a wall or ceiling; (iii) mounted on a wall mount which is either defective, inoperable, or requires tools or methods other than those customarily used with wall mounts of the type which HP markets to HPits customers. The customer is also responsible for removing any other furniture or objects which impede access to the product and/or location to enable repair the product. Products which do not require customer installation and de-installation shall be de-installed and re-installed by HP in accordance with the manufacturer’s specifications for the wall mount which shall be provided by the customer. Service Limitations The service may be performed at an HP designated repair facility by an HP service professional or other authorized representative. At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required. Services such as the followingincluding, but not limited to, the following are excluded from this service: • Recovery of the operating system, other software, and data • Troubleshooting for interconnectivity or compatibility problems • Services required due to failure of customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP • Services required due to failure of the customer to take avoidance action previously advised by HP • User preventative maintenance • Geographic coverage may vary Coverage in certain remote locations Accidental damage protection does NOT provide coverage for: • Damage caused by failure to provide manufacturermanufacture’s recommended maintenance or operating specifications • Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair product, use of damaged damage or defective media • Data, business interruptions, obsolescence, cosmetic damage, rust, change in color, texture or finish, wear and tear, gradual deterioration • Error in design, construction, machine programming or instructions to the machine • Fraud, fire, theft, unexplained or mysterious disappearance, misuse, abuse or willful act • Alteration or modification of the product in any way Accidental Damage protection is limited to one Accidental Damage Event per year. The cost to repair a product, after the limit of one Accidental Damage Event per year has been reached, will be charged on a time and material basis. Coverage Window HP Total Care telephone support is available 24 hours a day, seven (7) days a week. Next day appointments must be made before 3 pm local time on the day prior. Next day appointments may not be available in some delivery areas. Geographic Coverage Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for Alaska and Hawaii. Please contact HP Total Care telephone technical support at the number below to determine if your location is eligible for this service. For more information, contact our technical support center at ▇-▇▇▇-▇▇▇-▇▇▇▇. 1. Support Services: HP will provide support services (hereafter referred to as the “Support Service(s)”) as described in this HP Support Service Agreement and the applicable Service Plan Description (collectively referred to as the "Agreement") for the HP product purchased in the United States for which this Agreement was purchased. A third party (hereafter referred to as an “Authorized Representative”) may provide the Support Service on behalf of HP.

Accidental Damage Protection. Pick-up and Return An to Depot HP authorized courier will pick up determine the failed product at Customer site within hardware service offering based upon the geographic location where outcome of the service is provided and deliver it system self test programs run by the customer through the initial call to the HP Total Care. HP has the option, depending on the hardware failure, 1) to supply customer-replaceable parts, 2) provide send-in repair service to HP, 3) provide carry-designated repair facilityin service to a HP Authorized Service Provider (ASP) or 4) provide replacement of the product. Calls must be received before 4:00pm local time, Monday through Friday excluding HP holidays, for same-day pickup, cut-off times may vary based on Customer will provide freight service to send in and return repaired product to customer’s location. All other calls Customer is responsible for packaging failed product. If customer requests expedited shipping, the additional charges will be scheduled for next-business-day pickupbilled to customer. The estimated time to repair the product will be provided to you by the HP phone technician on your initial call to HP. Carry-in Repair For Carry-In Repair Service, Customer takes the product to an HP Authorized Service Provider (ASP) and picks it up when it is repaired. Time to repair the product will be established by the ASP. Service Limitations The service may be performed at an HP designated repair facility by an HP service professional or other authorized representative. At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required. Services such as the following, but not limited to, are excluded from this service: • Recovery of the operating system, other software, and data • Troubleshooting for interconnectivity or compatibility problems • Services required due to failure of customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP • Services required due to failure of the customer to take avoidance action previously advised by HP • User preventative maintenance • Geographic coverage may vary Accidental damage protection does NOT provide coverage for: • Damage caused by failure to provide manufacturer’s recommended maintenance or operating specifications • Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair product, use of damaged or defective media • Data, business interruptions, obsolescence, cosmetic damage, rust, change in color, texture or finish, wear and tear, gradual deterioration • Error in design, construction, machine programming or instructions to the machine • Fraud, fire, theft, unexplained or mysterious disappearance, misuse, abuse or willful act • Alteration or modification of the product in any way Accidental Damage protection is limited to one Accidental Damage Event per year. The cost to repair a product, after the limit of one Accidental Damage Event per year has been reached, will be charged on a time and material basis.