Common use of Action Item Clause in Contracts

Action Item. ACTION ITEM is a state used when Marconi has unofficially agreed to do something for the customer to enhance customer satisfaction as a result of this complaint. Until this item(s) are completed, the CPR will reside in the ACTION ITEM state. Once the Action Item(s) have been completed, the CPR will be transitioned into the CREL state. The CPR Administrator will transition the CPR into the CREL state, per instruction by the CPR Chairman. Severity level should be minor at this point (for counting purposes). The TL9000 clock is turned off during the Action Item state.