Common use of Activities Description Clause in Contracts

Activities Description. Maintenance Maintenance of the functionality and user interfaces introduced since Service inception. Availability Management Exostar will administer via Subscriber Designated Contacts. Customer Service Customer Service provides assistance for the day-to-day management of problems and requests relating to the Service(s). Customer Service will be accessible via world-wide direct dial telephone numbers, and self-service online form from Designated Contacts and Subscribers. Customer Service contact information is available at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/Contact-Us/. Customer Service will be responsible for: • Responding to requests from Designated Contacts and Subscribers, if applicable. • Creating and maintaining a record of Subscriber requests. • Providing administrative support and problem resolution for any defects that can be reproduced in a system meeting Exostar’s minimum configuration requirements (see the applicable SLAA for such requirements). • Problem communication and escalation. Escalation Process Critical service issues may be escalated to Customer Support Management at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/?page_id=32. Exostar Platform The Exostar Platform begins at the entry point into Exostar’s network at Exostar’s firewall and includes all servers managed by Exostar to directly and indirectly provide the Application Services listed above. The Exostar Platform extends until data leaves Exostar’s network through Exostar’s firewall. Managing Third-Party Suppliers Exostar will manage and coordinate with third parties providing hardware, software, staff or other services necessary for the implementation and ongoing operation of the Services.

Activities Description. Maintenance Maintenance of the functionality and user interfaces introduced since Service inception. Availability Management Exostar will administer via Subscriber Designated Contacts. Customer Service Customer Service provides assistance for the day-to-day management of problems and requests relating to the Service(s). Customer Service will be accessible via world-wide direct dial telephone numbers, and self-service online form from Designated Contacts and Subscribers. Customer Service contact information is available at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/Contact-Us/. Customer Service will be responsible for: • Responding to requests from Designated Contacts and Subscribers, if applicable. • Creating and maintaining a record of Subscriber requests. • Providing administrative support and problem resolution for any defects that can be reproduced in a system meeting Exostar’s minimum configuration requirements (see the applicable SLAA for such requirements). • Problem communication and escalation. Escalation Process Critical service issues may be escalated to the [▇▇▇, please correct title and hyperlink Director, Customer Support Management Service at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/?page_id=32. /Contact-Us/ .] Exostar Platform The Exostar Platform begins at the entry point into Exostar’s network at Exostar’s firewall and includes all servers managed by Exostar to directly and indirectly provide the Application Services listed above. The Exostar Platform extends until data leaves Exostar’s network through Exostar’s firewall. Managing Third-Party Suppliers Exostar will manage and coordinate with third parties providing hardware, software, staff or other services necessary for the implementation and ongoing operation of the Services.