Common use of Activities Description Clause in Contracts

Activities Description. Service Information and Training Exostar will use best efforts to provide online application information to Subscriber on the proper use of Exostar’s Services. Additional training or documentation may be procured by Subscriber on a time and materials basis from Exostar. Software Release Management ▪ Managing and controlling the implementation of software releases, if any, and other changes according to Exostar’s Change Control Board (“CCB”) procedures, with the objective of achieving minimum disruption to the Subscriber and Service consistency. ▪ A written copy of Exostar’s CCB procedures shall be provided upon request to the Subscriber. ▪ Appropriate lead time will be planned for coordinating software releases with Subscribers. ▪ Urgent patches may be applied outside Planned Downtime during Unscheduled or Unplanned Downtime. ▪ Performing quality assurance testing of new software releases, ▪ Providing updated Interface Control Documents with each applicable release. ▪ Access to a Preview environment by Subscriber staff for major new software releases, as applicable (primarily occurring in test environment). ▪ Subscriber testing in the Exostar test environment outside of a Major Release must be scheduled through a Customer Support case request. ▪ Deploying software to production on a schedule that will be provided on a best-efforts basis to impacted Subscribers at least one business week in advance for non-emergency updates. ▪ Manage and implement configuration changes, if any. ▪ During Major Release implementation and testing, if any, Exostar will define within the project’s “Go Live” plan what it will provide in terms of dedicated off-hour support for an adequate period of stabilization. System Performance Engineering Monitoring and optimizing performance. 3 . 0 SERVICE AVAILABILITY

Activities Description. Service Information and Training Exostar will use best efforts to provide online application information to Subscriber on the proper use of Exostar’s Services. Additional training or documentation may be procured by Subscriber on a time and materials basis from Exostar. Software Release Management ▪ Managing and controlling the implementation of software releases, if any, and other changes according to Exostar’s Change Control Board (“CCB”) procedures, with the objective of achieving minimum disruption to the Subscriber and Service consistency. ▪ A written copy of Exostar’s CCB procedures shall be provided upon request to the Subscriber. ▪ Appropriate lead time will be planned for coordinating software releases with Subscribers. ▪ Urgent patches may be applied outside Planned Downtime during Unscheduled or Unplanned Downtime. ▪ Performing quality assurance testing of new software releases, ▪ Providing updated Interface Control Documents with each applicable release. ▪ Access to a Preview environment by Subscriber staff for major new software releases, as applicable (primarily occurring in test environment). ▪ Subscriber testing in the Exostar test environment outside of a Major Release must be scheduled through a Customer Support case request. ▪ Deploying software to production on a schedule that will be provided on a best-efforts basis to impacted Subscribers at least one business week in advance for non-emergency updates. ▪ Manage and implement configuration changes, if any. ▪ During Major Release implementation and testing, if any, Exostar will define within the project’s “Go Live” plan what it will provide in terms of dedicated off-hour support for an adequate period of stabilization. System Performance Engineering Monitoring and optimizing performance. 3 . 0 SERVICE AVAILABILITY.