Additional Maintenance Services. a. Hardware/Software System Support. JMCo shall provide support of all hardware and systems specified in Appendix H, provided that all hardware is covered under a currently active support contract with the manufacturer or distributor, or replaceable parts are readily available. All software should be currently licensed, genuine, and supported by the vendor. Should any hardware or system fail to meet these provisions they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these will either be paid by or passed on to the Client after first receiving the Client’s authorization to incur them.
Appears in 2 contracts
Sources: Outsourcing Agreement, Outsourcing Agreements