Common use of Additional Maintenance Services Clause in Contracts

Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should third party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. 5.2 Monitoring Services Service Partner shall provide the following. • System and application services • System and application processes • Backup status • Backups • Hardware health • Patch status • Logs • CPU, memory, and disk usage • Antivirus status • Licensing status • System Updates and service packs • Firewall status • Connectivity • VPN connectivity • CPU and memory usage • Temperatures • Security events • Firmware

Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should third party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. 5.2 Monitoring Services Service Partner shall provide the following. following • System and application services • System and application processes • Backup status • Backups • Hardware health • Patch status • Logs • CPU, memory, and disk usage • Antivirus status • Licensing status • System Updates and service packs • Firewall status • Connectivity • VPN connectivity • CPU and memory usage • Temperatures • Security events • Firmware