Additional Mythics Discounts. Mythics will take into consideration additional discounts for Mythics Professional Services based on the customer’s Statement of Work and expected level of effort. We are currently developing new Managed Services offerings which will take into consideration different levels of service (e.g. Bronze, Silver, Gold, etc.), coverage (e.g. business hours, after hours, 24/7/365, etc.), and service level agreements (e.g. response times, uptime, etc.). These offerings will have inherent discounts built into the standard list price. For example, a Bronze service covering normal business hours with a 24-hour response time will cost significantly less than a Gold service, 24/7/365, with a 2-hour response time. In addition, Mythics will take into consideration further discounts based on the customer’s business context, desired products, quantity, annual spend, and other pertinent factors.
Appears in 2 contracts
Sources: Vendor Agreement, Vendor Agreement