Additional Quality Control. a. DTA shall also do the following: (i) Conduct a survey of at least 20,000 Clients twice during the term of this Agreement, which shall include a question inquiring whether or not Clients received an offer of assistance in registering to vote. The first of these surveys shall be conducted at or about the end of the first year following the implementation of BEACON changes described in Exhibit B. The second of these surveys shall be conducted at least one year after the completion of the first survey. Plaintiffs’ counsel shall be provided at least seven (7) business days advance notice and an opportunity to review and comment on the survey questions prior to their being finalized. (ii) At each Local DTA Office conducting a monthly reconciliation process described in Section III.F.1.f. above, the Office shall conduct, as part of the reconciliation process, exit interviews of at least fifteen
Appears in 2 contracts
Sources: Settlement Agreement, Settlement Agreement