Additional Tests. Where there exists other evidence which in the judgment of the Town casts doubt upon the reliability or technical quality of Cable Service, the Town shall have the right and authority to require Grantee to test, analyze and report on the performance of the Cable System. Events that may lead to a requirement for additional testing include three (3) or more citizen and/or Grantor complaints related to the reliability or technical quality of the Cable System and/or Cable Service over a ninety (90) day period, two (2) or more outages affecting at least four (4) Subscribers over a thirty (30) day period, or comparable issues impacting reliability and technical quality issues. Grantee shall fully cooperate with the Town in performing such testing and shall prepare the results and a report, if requested, within thirty (30) days after testing. Such report shall include the following information: (A) the nature of the complaint or problem which precipitated the special tests; (B) the Cable System component tested; (C) the equipment used and procedures employed in testing; (D) the method, if any, in which such complaint or problem was resolved; and (E) any other information pertinent to said tests and analysis which may be required.
Appears in 1 contract
Sources: Cable Franchise Agreement
Additional Tests. Where there exists other evidence which in the judgment of the Town casts doubt upon the reliability or technical quality of Cable Service, the Town shall have the right and authority to require Grantee to test, analyze and report on the performance of the Cable System. Events that may lead to a requirement for additional testing include three (3) or more citizen and/or Grantor complaints related to the reliability or technical quality of the Cable System and/or Cable Service over a ninety (90) day period, two (2) or more outages affecting at least four (4) Subscribers over a thirty (30) day period, or comparable issues impacting reliability and technical quality issues. Grantee shall fully cooperate with the Town in performing such testing and shall prepare the results and a report, if requested, within thirty (30) days after testing. Such report shall include the following information:
(A) the nature of the complaint or problem which precipitated the special tests;
(B) the Cable System component tested;
(C) the equipment used and procedures employed in testing;
(D) the method, if any, in which such complaint or problem was resolved; and
(E) any other information pertinent to said tests and analysis which may be required.
Appears in 1 contract
Sources: Cable Franchise Agreement