Common use of Additional works and Services Clause in Contracts

Additional works and Services. 6.1 In order to minimize the impact of unforeseen circumstances at the Customer Site (such as insufficient inhouse cabling, etc.) and to enable the completion of the ordered ngena Services (e.g. installation or the replacement of the CPE) during a single visit, ▇▇▇▇▇▇▇▇ agrees that ▇▇▇▇▇’s technician may perform additional works at the Customer Site which are necessary for the completion of such ngena Services (such as supply the required inhouse cabling or cross connection equipment, etc.) even if such works were not specified in the initial order. 6.2 ngena will invoice such additional works at market customary prices and Customer shall bear the costs of such additional works up to the amount of 500 USD per Customer Site. 6.3 In case the completion of the ordered ngena Services failed because of the Customer Site’s incompliance with the requirements of Sections 4.1 and 4.2 of this Annex, ngena may conduct an on-site survey to verify the readiness of the Customer Site prior to the next visit and Customer shall pay the costs of such a survey. 6.4 Customer shall ensure that no tickets are raised with ngena in relation to issues which are not in the scope of ngena Services (“Out-of-Scope Tickets”). If Customer’s Authorized User raises an Out-of-Scope Ticket, ngena may provide support on it and will charge the time spent on it. For the avoidance of doubt, ngena is not obligated to work on any Out-of-Scope Ticket.

Additional works and Services. 6.1 In order to minimize the impact of unforeseen circumstances at the Customer Site (such as insufficient inhouse cabling, etc.) and to enable the completion of the ordered ngena Services (e.g. installation or the replacement of the CPE) during a single visit, ▇▇▇▇▇▇▇▇ Customer agrees that ▇▇▇▇▇’s technician may perform additional works at the Customer Site which are necessary for the completion of such ngena Services (such as supply the required inhouse cabling or cross connection equipment, etc.) even if such works were not specified in the initial order. 6.2 ngena will invoice such additional works at market customary prices and Customer shall bear the costs of such additional works up to the amount of 500 USD per Customer Site. 6.3 In case the completion of the ordered ngena Services failed because of the Customer Site’s incompliance with the requirements of Sections 4.1 and 4.2 of this Annex, ngena may conduct an on-site survey to verify the readiness of the Customer Site prior to the next visit and Customer shall pay the costs of such a survey. 6.4 Customer shall ensure that no tickets are raised with ngena in relation to issues which are not in the scope of ngena Services (“Out-of-Scope Tickets”). If Customer’s Authorized User raises an Out-of-Scope Ticket, ngena may provide support on it and will charge the time spent on it. For the avoidance of doubt, ngena is not obligated to work on any Out-of-Scope Ticket.