Advice and Instructions. From time to time, we may provide you with specific advice and directions related to our provision of the Services or the maintenance or administration of the System (for example, our advice or directions may include increasing the System’s server or hard drive capacity or replacing obsolete equipment). You agree to promptly follow and implement any directions we provide to you related to the Services which, depending on the situation, may require you to make additional purchases or investments in the System or the environment in which the System is maintained, at your sole cost. RSI will not be responsible for any System downtime caused by your failure to promptly follow RSI’s advice or directions. If your failure to follow or implement our advice renders part or all of the Services economically or technically unreasonable to provide in RSI’s discretion, then RSI may terminate the applicable SOW for cause by providing notice of termination to you. Unless specifically and expressly stated in a SOW, any services required to remediate issues caused by your failure to follow RSI’s advice or directions, or your unauthorized modification of the System, as well as any services required to bring the System up to or maintain the Minimum Requirements, are not covered under any SOW and will be out-of-scope.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement