Common use of Advice and Instructions Clause in Contracts

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information to other parties would be disclosed. Not all firms charge for advice in the same way. We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the options available to you. reduce your product charges; or increase your investment amount; or refund the commission to you. We will confirm the rate we will charge in writing before beginning work and we will tell you if you have to pay VAT. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first Our typical charges are: Financial adviser £65 per hour Administration £50 per hour Investments up to £50,000 £3.0% fee is chargeable (e.g. £300 for a £10,000 investment) Investments above £50,000 £3.0% fee is chargeable (e.g. £1800 for a £60,000 investment) We will confirm what we will charge you in writing before beginning work. Our typical charges are: Initial review: At a cost to Collingwood Insurances, Pensions, Investments Annual review: 0.5% For example: ▪ If you invest a lump sum of £10,000 in an investment bonds we would receive commission of 3% of the amount invested (£300.00) and 0.5% of the value of the fund (approximately £50) every year. ▪ If you pay £100.00 per month into a personal pension (with a term of 25 years) then we would receive 53.4% of the first 12 month's payments (£640.80) in the form of initial commission ▪ If you pay £100 per month towards a whole of life policy then we would receive 135% of the first 12 month's payments (£1,620) in form of initial commission The commission noted above includes payment for any ongoing service such as a periodic or ongoing review. Where we charge a combination of fees and commission, our maximum rates are set out in the fee information and the commission sections above. In addition to the above we may charge a fee on a different basis for a specific transaction or project but we will agree this with you in advance.

Advice and Instructions. Any advice given to you by us shall be in writingwriting and in plain English. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information to other parties would be disclosed. Not all firms charge for advice in the same way. We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the options available to you. reduce your Whether you buy a product charges; or increase your investment amount; or refund the commission to you. We not, on completion of our work, you will confirm the rate we will charge in writing before beginning work pay us a fee for our advice and we will tell you if you have to pay VATservices. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first first. Our typical charges are: Director/Chartered Financial Planner £250 per hour Financial adviser £195 per hour Paraplanner £125 per hour Administration £65 per hour Administration £50 per hour Investments up to £50,000 £3.0% Our fee is chargeable (e.g. based on a sliding scale as follows: The first £300 for a 100,000 invested Charged at 3% £10,000 investment) Investments 3,000 The next £100,000 invested Charged at 2.5% £2,500 The next £100,000 invested Charged at 2% £2,000 The next £100,000 invested Charged at 1.5% £1,500 Investment amounts above £50,000 £3.0400,000 Charged 1% Regular contributions will be charged by an initial fee is chargeable (e.g. £1800 for a £60,000 investment) and/ or an on-going charge as specifically agreed. We will confirm what we will charge you in writing before beginning work. Our typical charges are: Initial review: At a cost to Collingwood Insurances, Pensions, Investments review £350 - £1,000 Annual review: 0.5% For example: ▪ If you invest a lump sum of review £10,000 in an investment bonds we would receive commission of 3275 - £600 Typical implementation fee 0.3% of the amount invested (loan, subject to a minimum of £300.00) 795. For a £300,000 mortgage this would be £900. More complex mortgages may be subject to a higher implementation fee. Minimum initial fee £795. Please note our fee will still be charged should the lender reject your mortgage application due to you not disclosing any material information about your personal situation. It should also be noted we do not provide a refund should you decide not to proceed with the mortgage loan after we have made a recommendation to you. Research and 0.5advice £495 Implementation fee 1.5% of fund for standard annuities. For a £100,000 fund this would be £1,500. Enhanced annuities or more complex situations may be subject to a higher implementation fee. We prefer instructions to be in writing, this includes email. If instructions are given verbally they should also be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably. Facts & Figures does not handle clients’ money. We never handle cash or accept a cheque made out to us, unless the value cheque is in settlement of the fund (approximately £50) every yearcharges or disbursements for which we have sent you an invoice. ▪ If you pay £100.00 per month into a personal pension (with a term of 25 years) then we would receive 53.4% of the first 12 month's payments (£640.80) We will normally register all products and/or investments in your name unless otherwise instructed in writing. In certain circumstances products and/or investments may be registered in the form name of initial commission ▪ a nominee company, for ease of administration, although you will remain the beneficial owner of those products and/or investments. If you pay £100 per month towards a whole we become aware that our interests, or those of life policy then we would receive 135% of the first 12 month's payments (£1,620) in form of initial commission The commission noted above includes payment for any ongoing service such as a periodic or ongoing review. Where we charge a combination of fees and commissionanother client, our maximum rates are set out in the fee information and the commission sections above. In addition to the above we may charge a fee on a different basis for a specific transaction or project but conflicts with your interests, we will agree this with inform you in advancewriting and obtain your consent prior to proceeding with your instructions. We will communicate appropriate risk warnings prior to providing products or services. These are for your benefit as you should understand any risks before making an investment.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information to other parties would be disclosed. Paying for services - Investments Not all firms charge for advice in the same way. We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the options available to you. Whether you buy a product or not, on completion of our work, you will pay us a fee for our advice and services. If we also receive commission from the product provider when you buy a product, we will pass on the full value of that commission to you in one or more ways. For example, we could reduce our fee; or reduce your product charges; or increase your investment amount; or refund the commission to you. We will confirm the rate we will charge in writing before beginning work and we will tell you if you have to pay VAT. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first first. Our typical charges are: Financial adviser adviser: £65 175 per hour Administration Administration: £50 25 per hour Investments up to £50,000 £3.0% fee is chargeable (e.g. £300 for a £10,000 investment) Investments above £50,000 £3.0% fee is chargeable (e.g. £1800 for a £60,000 investment) We will confirm what we will charge you in writing before beginning work. Our typical charges are: Initial review: At a cost to Collingwood Insurances, Pensions, Investments Annual review: 0.5% For example: ▪ £250 (If you invest a lump sum however we are in receipt of £10,000 in an investment bonds we would receive commission of 3% of the ongoing remuneration which exceeds this amount invested (£300.00) and 0.5% of the value of the fund (approximately £50) every year. ▪ If you pay £100.00 per month into a personal pension (with a term of 25 years) then we would receive 53.4% of the first 12 month's payments (£640.80) in the form of initial commission ▪ If you pay £100 per month towards a whole of life policy then we would receive 135% of the first 12 month's payments (£1,620) in form of initial commission The commission noted above includes payment for any ongoing service such as a periodic or ongoing review. Where we charge a combination of fees and commission, our maximum rates are set out in the fee information and the commission sections above. In addition this can be used to the above we may charge a fee on a different basis for a specific transaction or project but we will agree offset this with you in advancecharge).