Common use of Analytics Data Clause in Contracts

Analytics Data. RapidDeploy may process Client Content, to create, and may otherwise collect and use, Analytics Data which it will use: a. to facilitate delivery of the Services (such as tracking entitlements, providing support, monitoring the performance, confidentiality, integrity, availability and stability of the Services’ infrastructure, and preventing or addressing service or technical issues); b. in connection with product/service use and performance analysis, feature development and delivery, and usability analysis and improvement c. to create De-Identified Data, aggregated analytics, and other information relating to emergency services use, responses, trends, and other analytics or data that RapidDeploy may determine from time to time; and d. all other uses described in the RapidDeploy privacy policy with respect to Analytics Data. This document sets forth the Service Level Agreement (SLA) held between RapidDeploy and its Clients and/or prime contractors during the Subscription Term. This Service Level Agreement will include, but is not limited to, the platform (RapidDeploy) and guaranteed uptime thereof, the Client support process as outlined by the RapidDeploy support process, and the escalation processes and details to provide consistent and visible service delivery processes.

Analytics Data. RapidDeploy may process Client Content, to create, and may otherwise collect and use, Analytics Data which it will use: a. to facilitate delivery of the Services (such as tracking entitlements, providing support, monitoring the performance, confidentiality, integrity, availability and stability of the Services’ infrastructure, and preventing or addressing service or technical issues); b. in connection with product/service use and performance analysis, feature development and delivery, and usability analysis and improvement c. to create De-Identified Data, aggregated analytics, and other information relating to emergency services use, responses, trends, and other analytics or data that RapidDeploy may determine from time to time; and d. all other uses described in the RapidDeploy privacy policy with respect to Analytics Data. Data Purpose This document sets forth the Service Level Agreement (SLA) held between RapidDeploy and its Clients and/or prime contractors during the Subscription Term. This Service Level Agreement will include, but is not limited to, the platform (RapidDeploy) and guaranteed uptime thereof, the Client support process as outlined by the RapidDeploy support process, and the escalation processes and details to provide consistent and visible service delivery processes.