Analyze. In the event of any failure to satisfy any of the service levels set forth herein, the Contractor shall promptly perform a root cause analysis to determine the cause of the failure and formulate an appropriate plan to prevent failures in the future. The Contractor shall deliver such plan to the State within ten (10) days of such failure. Based upon the Analysis, the parties will agree as to the responsible party(ies) and implement corrective action and update lessons learned to minimize any future risk of this issue reoccurring.
Appears in 2 contracts
Sources: Contract Agreement, Contract Agreement