Annual Handle Minute Commitment. Provided RMH is meeting ------------------------------- Schedule Adherence standards each month, MCI agrees to an Annual Handle Minute Commitment of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Handle Minutes for the time period from April 1, 2001 through December 31, 2001 and [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Handle Minutes per calendar year from January 1, 2002 through December 31, 2005. For any given month, if RMH does not meet Schedule Adherence standards, MCI's Annual Handle Minute Commitment will be decreased by the difference between Handle Minutes Forecast and actual Handle Minutes for that month.
Appears in 2 contracts
Sources: Call Center Services Agreement (RMH Teleservices Inc), Call Center Services Agreement (RMH Teleservices Inc)