Annual Handle Minute Commitment. Provided RMH is meeting Schedule Adherence standards each month, MCI agrees to an Annual Handle Minute Commitment of [*] Handle Minutes for the time period from [*] and [*] Handle Minutes [*]. For any given month, if RMH does not meet Schedule Adherence standards, MCI’s Annual Handle Minute Commitment will be decreased by [*].
Appears in 2 contracts
Sources: Call Center Services Agreement, Call Center Services Agreement (RMH Teleservices Inc)