Annual Work Hour Commitment. Provided RMH is meeting Work --------------------------- Hour Forecasts each Cycle, MCI agrees to a Annual Work Hour Commitment of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Work Hours for the time period from April 1, 2001 though December 31, 2001 and [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Work Hours per calendar year from January 1, 2002 through December 31, 2005. For any given Cycle, if actual Work Hours are less than Work Hours Forecast, MCI's Annual Work Hour Commitment will be decreased by the difference between Work Hours Forecast and actual Work Hours for that month.
Appears in 2 contracts
Sources: Call Center Services Agreement (RMH Teleservices Inc), Call Center Services Agreement (RMH Teleservices Inc)