Common use of ---ANSWERING SERVICE Clause in Contracts

---ANSWERING SERVICE. (a) At all other times that its customer service office is not open and answering Subscriber calls, the Licensee shall maintain, throughout the entire term of this Renewal License, a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referralregarding billingand other subscriber information. All such after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee’s customer service department for response. If requested or reasonably warranted by the reported nature of the Subscriber’s problem or inquiry, the Licensee shall promptly contact the Subscriber to follow-up on their individual problem or inquiry. The Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry. (b) All after-hours telephone calls of an emergency nature shall be acted upon promptly, and one of the Licensee's on-call personnel shall be contacted.

---ANSWERING SERVICE. (a) At all other times that its customer service office is not open and answering Subscriber calls, the Licensee shall maintain, throughout the entire term of this Renewal License, a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referralregarding billingand referral regarding billing and other subscriber information. All such after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee’s customer service department for response. If requested or reasonably warranted by the reported nature of the Subscriber’s problem or inquiry, the Licensee shall promptly contact the Subscriber to follow-up on their individual problem or inquiry. The Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry. (b) All after-hours telephone calls of an emergency nature shall be acted upon promptly, and one of the Licensee's on-call personnel shall be contacted.