Common use of ---ANSWERING SERVICE Clause in Contracts

---ANSWERING SERVICE. At such times throughout the entire Term of this Renewal License as the Licensee is not answering its telephones with a customer service representative, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, complaints and emergencies, and provide proper referral regarding billing and other Subscriber information. All such after-hours calls shall be logged by the Licensee. Said answering service shall: i) forward all inquiries and/or complaints to the Licensee the morning of the next business day; and, ii) inform each Subscriber calling that his or her complaint will be referred to the Licensee‟s Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber‟s problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

---ANSWERING SERVICE. At such times throughout the entire Term of this Renewal License as the Licensee is not answering its telephones with a customer service representative, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, complaints and emergencies, and provide proper referral regarding billing and other Subscriber information. All such after-hours calls shall be logged by the Licensee. Said answering service shall: i) forward all inquiries and/or complaints to the Licensee the morning of the next business day; and, ii) inform each Subscriber calling that his or her complaint will be referred to the Licensee‟s Licensee’s Customer Service Department for response. If requested, or reasonably warranted by the reported nature of the Subscriber‟s Subscriber’s problem or inquiry, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.