Product Orders All Product orders shall be submitted by the Operators to DISTRIBUTOR and shall specify the location of the Operator’s Stores, the type of Product, and the quantity desired. Operators may place orders electronically (“Electronic Orders”) or by faxing DISTRIBUTOR’s customer service center in accordance with the guidelines detailed below. DISTRIBUTOR will also accept telephone orders on a very limited exception basis for those Operators approved in writing by the COMPANY. All shipment expenses from DISTRIBUTOR’s distribution center to the Operator’s location shall be at DISTRIBUTOR’s expense unless otherwise noted elsewhere in this Agreement. Product order guides will be provided by DISTRIBUTOR to the Operators monthly via DISTRIBUTOR’s website or email if so requested by Operator and, on a limited exception basis approved in writing by the COMPANY, with a hard copy mailed to the affected Store, with availability of such order guides to be made prior to the beginning of the month, but only after review and approval of the order guide by COMPANY. The order guides will be organized by Product categories and will include, among other things, the Product Sell Price (as defined herein), Product units and new Products. DISTRIBUTOR will assign one product code number to each stock-keeping unit (“SKU”) of each Product, which will be common throughout its entire distribution system and will be used on all documents such as order guides, invoices, monthly reports, etc. SKU’s, and, accordingly, the assigned product code number, must differ for equivalent Products supplied by different suppliers. Only Products approved for sale to its Operators by the COMPANY will be listed on this order guide. Electronic Orders will be placed via telephone modem or internet using DISTRIBUTOR’s automated order entry system. All orders are subject to the standard order cut-off time of 4:00 p.m. Pacific time, two (2) days prior to their scheduled delivery day, with the exception of Stores located in the States of Oregon, Washington, and Idaho, which must be submitted three (3) days prior to their scheduled delivery day. Operators will be notified prior to the time of final order cut-off if a product is expected to be out of stock so that an alternative may be ordered, subject to the provisions of Section 3.02. Operators will have until 5:00 p.m, one (1) day before their order shipping day to modify or add-on to their order (Saturday at 5:00 p.m. for Stores whose deliveries will leave DISTRIBUTOR’s facility on Monday). Where reasonably possible, DISTRIBUTOR will schedule ordering days and delivery days that are mutually agreed upon by and between DISTRIBUTOR and each Operator and will provide notice to the affected Operator of at least fourteen (14) days before routing changes. Except for deliveries to the states of Washington, Oregonand Idaho, wherever reasonably possible and unless approved in advance by the COMPANY, DISTRIBUTOR will include no more than one “skip day” between the date of order and date of delivery (Sunday is not counted as a skip day). For example, orders scheduled for delivery on Wednesday will be placed no earlier than Monday. Orders scheduled for delivery on Monday will be placed on Friday. In the event DISTRIBUTOR must include more than one “skip day” between the date of order and date of delivery it will notify COMPANY in advance and obtain COMPANY’s approval. In no event will there ever be more than two “skip days” permitted. DISTRIBUTOR may schedule deliveries on any day of the week. On an exception basis, DISTRIBUTOR will consider shortening the permissible time frames for scheduled deliveries for those Operators that, given unique and compelling business needs, require the same. Operator will be notified of any Product shortages at the time of order placement or, in the case of an Electronic Order, one (1) day prior to the loading of the delivery truck.
