Application for Reimbursement. a) Repair or replacement on the Covered Device must be carried out by the Customer with the handset manufacturer(s) and/or its Authorised Repair Centre(s) b) The Customer shall visit any of the Company’s stores, fill in a claim form and submit the claim with supporting official repair receipts issued by the handset manufacturer(s) and/or its Authorised Repair Centre(s). The official repair receipts should include but is not limited to the Covered Device IMEI number, model, date of repair, cause of damage to screen and repair cost of the damaged screen. c) The claim must be filed with the Company within 14 days after the completion of the repair or replacement. The date of repair or replacement must be within the Coverage Period of the Covered Device. d) The Company has the absolute and final right to approve or reject the claim according to the submitted information. Claim results will be provided by the Company within 30 working days, claim payment will be settled by cheque and will be sent to the Customer’s registered address provided by the Customer.
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Sources: Terms and Conditions, Terms and Conditions