Application Monitoring Clause Samples

Application Monitoring. For accurate monitoring of performance and to plan maintenance, the client will supply the WSH with basic application usage requirements. This is especially important for non-business hour maintenance when the staff must coordinate activities across multiple machines.

Application Monitoring. Sabre will provide 24x7 automated monitoring of Customer applications. Sabre and Customer will establish reasonable levels of monitoring with respect to: - Application Error and Performance (response time). - URL Monitoring.

Application Monitoring. The Contractor’s application monitoring services will ensure the Contractor’s System maintains a high level of availability and performance for the State and its Users. The Contractor’s ITIL V3 based approach will emphasize the importance of a continual cycle of monitoring, reporting and subsequent action in the case of availability and performance related exceptions. The Contractor’s primary goal will be to reduce down time through monitoring and management at first level (Level 1) as outlined in our Integrated Tiered Support Model. The Contractor shall: 1. Reduce downtime through monitoring availability and performance of applications. 2. Resolve an incident before it can impact the business (proactive detection and resolution), thereby moving from reactive to proactive Service Delivery. 3. Provide insights through trend analysis of ticket / event data (data analytics) in order to achieve suppression of events / alerts. 4. Detect unauthorized changes and ensures organizational compliance. 5. Integrate operations center at level 1, thereby considerably improving operational efficiency. 6. Automate repetitive manual monitoring tasks, for example manual “ready-for- business” checks. 7. Eliminate noise or false-positive application events through root cause fixes or by optimizing event threshold levels. 8. Implement advanced monitoring techniques resulting in the reduction of mean time to detect major incidents.

Application Monitoring. The Application Monitoring services provided by IT Operations supplements the application monitoring functions of the IT Application Support and Business Unit support organizations. Application Monitoring service provides automated monitoring and failure detection for pro-active service level management. Application Monitoring Services include:

Application Monitoring. TCP Connect The IP SLA TCP connect operation can be used for general availability monitoring but is more useful to monitor server response time on servers running specific TCP-based applications. A typical TCP connect operation would be to monitor a database server running MS SQL server on TCP port 1433 or mySQL server on TCP port 3306. If the destination is not a Cisco router, make sure to disable the IP SLA control protocol or the operation may fail. IP SLA uses the control protocol to communicate with an IP SLA responder, in this case, to enable the target port. HTTP The HTTP operation measures HTTP server responsiveness by measuring response time between the source and HTTP server to retrieve a Web page. The HTTP response time is a sum of three individual round-trip time measurements: ● DNS lookup ● TCP connect ● HTTP transaction time HTTP transaction time measures the RTT to request and get a response from an HTTP server. This operation gives individual RTTs for all the three operations separately besides other statistics in error, connection timeout, and so on. Only an HTML page is retrieved by the operation; no image is downloaded. Both HTTP GET and raw requests that support authentication are supported by the HTTP operation. FTP The FTP operation measures round-trip time between a source device and an FTP server to download a file. This operation can be used to measure network capacity by downloading large files. By default, passive FTP is used, but active mode can also be enabled. DHCP The DHCP operation measures the round trip between a source and a DHCP server to obtain a leased IP address. When a specific DHCP server is configured with the interface command “ip helper-address”, the DHCP operation sends a directed DHCP request to the DHCP server using DHCPREQUEST packets. If no DHCP server is defined, this operation sends a broadcast traffic using DHCPDISCOVER packets to every IP interface in the device. DHCP operation also works with DHCP relay agent, a device that is normally used to forward DHCP packets between a DHCP client and a server when they are not both in the same subnet. DNS The DNS operation measures the round-trip time a name lookup request takes from a source to a DNS server. An efficient DNS lookup plays an important role in an IP network where delay in name lookup can cause latency in applications.

Application Monitoring. Every effort will be made to conduct periodic monitoring of production applications to assess application availability.

Application Monitoring. NETCARE shall permanently monitor the operations of the Applications for Incidents. Performance of the Applications shall be frequently controlled; problematic functions and jobs run by FME’s users shall be discussed within the Service Management Units respectively in order to optimize response time of the Applications.

Application Monitoring. Provider shall use commercially proven application monitoring techniques to be able to notify Buyer via email to [insert email distribution list name] immediately upon alerting of outage or performance degradation. Monthly Solution/Service Availability Reports shall be provided in electronic format and delivered to [insert email distribution list name]. Such reports shall at least contain all of the service levels identified in Section 6 above and the corresponding service level metric for that applicable month, indicating for each service level and related metric, the total number of reported issues received and the total number of reported issues meeting each metric. For example, the report for Month One might show 10 Severity Level One reports received, 10 responded to within 15 minutes and 9 resolved within one hour. Reports for the immediate preceding month shall be delivered within 5 business days of the next month.

Application Monitoring. Based upon Customer's written ---------------------- instructions, INFLOW will monitor (__) Customer application test points. INFLOW will (1) Verify DNS server operation, (2) Verify FTP server operation, (3) Verify Mail server operation, (4) verify News server operation, (5) Ping a network device, (6) Verify connection to a service on a port, (7) Verify retrieval of a web page, and/or (8) Verify a web page transaction in order to monitor Customer application performance. INFLOW will notify the Customer by telephone, email or page of a failed test condition.