Application of the. SLA 1.1 Subject to the provision in the JDA General Terms and Conditions relating to restrictions or interruptions to the Service, the JSE will use its reasonable endeavours to provide the Service to the JSE User at the time set out in this SLA, or as soon as reasonably possible after these times. 1.2 Any problems in respect of the all Data services or in respect of connectivity or data issues referred to in this SLA must be communicated to the JSE’s Customer Support team. The JSE's Customer Support team will conduct initial investigations and if they are unable to address the problem, the JSE will use reasonable endeavours to refer the problem to the technical support staff of the JSE as soon as is reasonably possible.
Appears in 3 contracts
Sources: Jse Data Agreement (Jda) Products and Services Form (Psf), Limited Jse Data Agreement (Lda), Data Agreement