Appointment of a Contract Manager. a. The Contractor will appoint a Contract Manager for the Contract Period and ensure up- to-date details of its Contract Manager including name, title and direct contact information are maintained in ARENA or otherwise notified to the Members in accordance with any Member directions. b. The Contract Manager: i. is the representative of the Contractor in relation to the management of any current or future performance or policy issues in respect of this Contract; and ii. has the authority to make decisions binding on the Contractor in relation to this Contract; iii. must attend meetings and briefings with Members as reasonably required; iv. must provide reports in relation to the provision of the Services to Liable Members as reasonably requested; v. must make all reasonable efforts to ensure the Contractor fulfils all its obligations under this Contract, including cooperating with and not in any way hindering the Members and their other contractors in the performance of their duties, responsibilities and obligations; vi. must be replaced by the Contractor with another Contract Manager if so requested by a Member or AFAC (acting reasonably); and vii. may be replaced by the Contractor with a new nominated Contract Manager provided the Contractor advises AFAC in writing prior to the appointment of a new Contract Manager and/or updates ARENA as required. c. During every Service Period the Contract Manager or their authorised agent must be immediately contactable, available and accessible to both AFAC and the Member. This requirement may be relaxed outside of a Service Period, so that the Contract Manager or their authorised agent is reasonably contactable, available and accessible to both AFAC and the Member.
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