Asset Tracking. Vendor will define and implement the process for tracking assets throughout their life cycle from acquisition to disposal, including any changes performed for such assets. ACI will review, provide feedback and provide final approval for the process. Confidential Exhibit A-2 — Asset Services a. Vendor will: (1) define and implement the asset tracking process (2) maintain the asset database capturing changes Vendor or ACI made as a result of: (a) receipt of new assets; (b) data scrubbing and validation (i.e., checking for nomenclature and data entry discrepancies such as validating that the asset type is numeric or alphanumeric); (c) IMAC, hardware maintenance, and deskside support Services activity; (d) asset storage, retirement, and disposal; and (e) changes to End User-related data (for example, name, phone number, location address, department number, network connection). (3) perform electronic inventory and/or bar code scans on hardware in conjunction with performing on-site Services (for example, deskside support, IMAC, hardware maintenance) and update the asset database; (4) add assets for which no record is found to the asset database as such assets are located during an inventory or are otherwise discovered, for example, during a Service Desk support call, and notify the ACI Focal Point of such additions; (5) coordinate and perform periodic physical or electronic asset validations and report the results to ACI; (6) forward information on all asset discrepancies and/or issues to the ACI Focal Point for resolution; (7) provide reasonable assistance to ACI in resolving asset database discrepancies or issues; (8) provide a monthly standard report and annual rollup report to ACI, as well as provide “as needed” reports in a mutually agreed upon timeframe; and (9) Electronically link asset management tools, processes, and the Asset Inventory and Management System to the Incident Management System, Change Management procedures, and other Service Desk tools and processes in order to effectively leverage the information contained therein. b. ACI will: (1) assist Vendor in the definition of the asset tracking process; (2) provide Vendor changes ACI made to the assets as a result of: (a) Asset disposal in sites where there is no on-site Vendor support; (b) changes to End User-related data (for example, name, phone number, Location address, department number, network connection); (3) ensure End Users perform their responsibilities in accordance with the established process during an asset validation or inventory; (4) maintain responsibility for software license management (for example, auditing for compliance to vendor terms and conditions) for all software owned by or licensed to ACI; (5) resolve all ACI asset policy discrepancies and issues and notify Vendor of the resolution; and (6) Provide Vendor with information regarding what to maintain with respect to the asset records ACI deems necessary to meet ACI’s audit requirements and financial obligations.
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Sources: Master Services Agreement (Aci Worldwide, Inc.), Master Services Agreement (Aci Worldwide, Inc.)