Common use of ASSURANCE ISSUES Clause in Contracts

ASSURANCE ISSUES. Where an Assurance Issue is identified by the Supplier, the parties shall agree how such Assurance Issue shall be dealt with and any failure to agree by the Parties shall be resolved in accordance with the Dispute Resolution Procedure. Without prejudice to its rights set out in the Contract, the Customer or an agent or contractor appointed by the Customer may perform on‑going quality audits in respect of any part of the Assurance. If the Customer has any concerns following an audit in accordance with paragraph 11 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer. The Customer will issue a Satisfaction Certificate when it is satisfied that a Milestone has been Achieved. If any Milestones (or any relevant part thereof) do not pass the Assurance in respect thereof then: the Supplier shall rectify the cause of the failure and re‑submit the Deliverables (or the relevant part) to Assurance, provided that the Parties agree that there is sufficient time for that action prior to the relevant Milestone Date; and if, following resubmission of the Deliverables in accordance with paragraph 8.2.1 above, the Assurance is still not successfully completed, the parties shall treat the failure as a Supplier Default.

ASSURANCE ISSUES. Where an Assurance Issue is identified by the Supplier, the parties shall agree how such Assurance Issue shall be dealt with and any failure to agree by the Parties shall be resolved in accordance with the Dispute Resolution Procedure. Without prejudice to its rights set out in the Contractpursuant to clause 31, the Customer or an agent or contractor appointed by the Customer may perform on‑going quality audits in respect of any part of the Assurance. If the Customer has any concerns following an audit in accordance with paragraph 11 1 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer. The Customer will issue a Satisfaction Certificate when it is satisfied that a Milestone has been Achieved. If any Milestones (or any relevant part thereof) do not pass the Assurance in respect thereof then: the Supplier shall rectify the cause of the failure and re‑submit the Deliverables (or the relevant part) to Assurance, provided that the Parties agree that there is sufficient time for that action prior to the relevant Milestone Date; and if, following resubmission of the Deliverables in accordance with paragraph 8.2.1 above, the Assurance is still not successfully completed, or the parties shall treat the failure as a Supplier Default.

ASSURANCE ISSUES. Where an Assurance Issue is identified by the Supplier, the parties shall agree how such Assurance Issue shall be dealt with and any failure to agree by the Parties shall be resolved in accordance with the Dispute Resolution Procedure. Without prejudice to its rights set out in the Contractpursuant to clause 31, the Customer or an agent or contractor appointed by the Customer may perform on‑going quality audits in respect of any part of the Assurance. If the Customer has any concerns following an audit in accordance with paragraph 11 1 above the Customer will discuss such concerns with the Supplier, giving the Supplier the opportunity to provide feedback in relation to specific activities, and subsequently prepare a written report for the Supplier detailing the same to which the Supplier shall, within a reasonable timeframe, respond in writing. In the event of an inadequate response to the written report from the Supplier, the Customer (acting reasonably) may withhold a Satisfaction Certificate until the issues in the report have been addressed to the reasonable satisfaction of the Customer. The Customer will issue a Satisfaction Certificate when it is satisfied that a Milestone has been Achieved. If any Milestones (or any relevant part thereof) do not pass the Assurance in respect thereof then: the Supplier shall rectify the cause of the failure and re‑submit the Deliverables (or the relevant part) to Assurance, provided that the Parties agree that there is sufficient time for that action prior to the relevant Milestone Date; and if, following resubmission of the Deliverables in accordance with paragraph 8.2.1 above, the Assurance is still not successfully completed, the parties shall treat the failure as a Supplier Default.. SCHEDULE 5 [Guidance: Clause number given as example. Insert as next available contract clause number]