AUTHORISED USER SATISFACTION SURVEYS Sample Clauses

The 'Authorised User Satisfaction Surveys' clause establishes the right or obligation for one party, typically the service provider, to conduct surveys among authorised users to assess their satisfaction with the provided services. In practice, this clause may specify the frequency, format, and scope of such surveys, as well as how the feedback will be collected and reported. Its core function is to ensure ongoing service quality by systematically gathering user feedback, enabling the parties to identify and address issues proactively.
AUTHORISED USER SATISFACTION SURVEYS. 9.1 The Operator shall undertake, throughout the Term, an agreed programme of regular and ad-hoc Authorised User satisfaction surveys. 9.2 The Operator shall, prior to undertaking each survey, consult with the Authority in relation to the questions to be asked in any such Authorised User satisfaction surveys and the sample size of Authorised Users to be surveyed, and incorporate any reasonable suggestions by the Authority in to the format or questions that it uses. 9.3 The Operator shall provide the results of all Authorised User satisfaction surveys to the Authority within a reasonable time after the conclusion of survey activity. 9.4 The Authority reserves the right to:- 9.4.1 require the Operator to appoint an independent third party to conduct regular or ad-hoc Authorised User satisfaction surveys in place of the Operator. In such event the Operator shall meet the costs of the Authorised User satisfaction surveys conducted by the third party; 9.4.2 impose a Service Level on the Operator with reference to the results of Authorised User surveys. Service Levels are calculated as a percentage of both availability and responsiveness across the Transactions processed. Section Service Availability Response time (beginning from the time that the Non Domestic Energy Certificate Register receives a request for the service and ending when the Domestic Energy Certificate Register responds to the request) 1.1 Request Unique Property Reference Number Very High < 30 seconds on-line / 24 hours for new UPRN 1.2 Submit and Lodge Energy Documents Very High < 1 minute during operational window or before start business if invoked outside the operational window 1.3 Change in status of Energy Documents and Model Data Very High < 1 minute 1.4 Retrieve and view Energy Documents & Model Data Very High < 30 secs 1.5 Lookup of Energy Assessor Very High < 15 secs 1.6 Update Energy Assessor Index High <1 minute per record If a High Availability Critical Service is in failure as indicated in the first column in Table 2 below, the corresponding Service Credits which are set out in the second column of Table 2 will be charged: Hours in failure in any one Operational Week: Service Credits >½ Hour 1 >1 Hour 2 >1 ½ Hours 3 >2 Hours 4 > 2 ½ Hours 5 >3 Hours 6 The level of responsiveness as set out in Table 1 above is required for 95% of Transactions for each type of Critical Service in any Operational Week. If this is not achieved, then the following Service Credits will be imposed: %age ...
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AUTHORISED USER SATISFACTION SURVEYS. 9.1 The Operator shall undertake, throughout the Term, an agreed programme of regular and ad-hoc Authorised User satisfaction surveys. 9.2 The Operator shall, prior to undertaking each survey, consult with the Authority in relation to the questions to be asked in any such Authorised User satisfaction surveys and the sample size of Authorised Users to be surveyed, and incorporate any reasonable suggestions by the Authority in to the format or questions that it uses. 9.3 The Operator shall provide the results of all Authorised User satisfaction surveys to the Authority within a reasonable time after the conclusion of survey activity. 9.4 The Authority reserves the right to:- 9.4.1 require the Operator to appoint an independent third party to conduct regular or ad-hoc Authorised User satisfaction surveys in place of the Operator. In such event the Operator shall meet the costs of the Authorised User satisfaction surveys conducted by the third party; 9.4.2 impose a Service Level on the Operator with reference to the results of Authorised User surveys. Service Levels are calculated as a percentage of both availability and responsiveness across the Transactions processed. Section Service Availability Response time (beginning from the time that the EPC Register receives a request for the service and ending when the EPC Register responds to the request) 1.1 Energy Performance Certificate Registration High < 2 minutes on-line / 12 hours off-line 1.2 Change Energy Performance Certificate Status Medium < 12 hours 1.3 Retrieve Energy Performance Certificate High < 1 minute 1.4 Search Energy Assessor Register Index High < 1 minute 1.5 Update Consolidated Energy Assessor Register Medium < 8 hours 1.6 Lookup Property Unique Property Reference Number High <1 minute per step 1.7 Validate Property Unique Property Reference Number High <1 minute 1.8 Add new address details to the EPC Register, once information has been received Medium Helpdesk 24 hours service 1.9 Provide Welsh translation once EPC PDF has been generated High <1 minute 1.10 Access to the Domestic EPC Register for enforcement officers High <2 minutes during an operational week 1.11 Domestic EPC Register for Northern Ireland High The same as the England and Wales Domestic EPC Register 1.12 Create unique assessor link for individual assessors registered with more than 1 accreditation scheme High <8 hours 1.13 Generate EPC PDF once XML data has been lodged and a register user wants to view the EPC High <1 minute...
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Related to AUTHORISED USER SATISFACTION SURVEYS

  • Satisfaction Surveys In order to assess the level of performance of the Supplier, the Customer may undertake satisfaction surveys in respect of the Supplier's provision of the Services. The Customer shall be entitled to notify the Supplier of any aspects of their performance of the provision of the Services which the responses to the Satisfaction Surveys reasonably suggest are not in accordance with this Call Off Contract. All other suggestions for improvements to the provision of Services shall be dealt with as part of the continuous improvement programme pursuant to Clause 17 of this Call Off Contract (Continuous Improvement). 12/08/2013 [ ]

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Inspection at Contractor’s Site The Department reserves the right to inspect, or enlist a third-party to perform, at any reasonable time with prior notice, the equipment, product, plant or other facilities of the Contractor to assess conformity with Term Contract requirements and to determine whether they are adequate and suitable for proper and effective Term Contract performance.

  • Accuracy of Orders; Customer Signatures You shall be responsible for the accuracy, timeliness and completeness of any orders transmitted by you on behalf of your customers by any means, including wire or telephone. In addition, you agree to guarantee the signatures of your customers when such guarantee is required by the Company and you agree to indemnify and hold harmless all persons, including us and the Funds’ transfer agent, from and against any and all loss, cost, damage or expense suffered or incurred in reliance upon such signature guarantee.

  • Due Diligence Examination At any time during the Review Period, and thereafter through Closing of the Property, Buyer and/or its representatives and agents shall have the right to enter upon the Property at all reasonable times for the purposes of reviewing all Records and other data, documents and/or information relating to the Property and conducting such surveys, appraisals, engineering tests, soil tests (including, without limitation, Phase I and Phase II environmental site assessments), inspections of construction and other inspections and other studies as Buyer deems reasonable and necessary or appropriate to evaluate the Property, subject to providing reasonable advance notice to Seller unless otherwise agreed to by Buyer and Seller (the “Due Diligence Examination”). Seller shall have the right to have its representative present during Buyer’s physical inspections of its Property, provided that failure of Seller to do so shall not prevent Buyer from exercising its due diligence, review and inspection rights hereunder. Buyer agrees to exercise reasonable care when visiting the Property, in a manner which shall not materially adversely affect the operation of the Property.