Availability and Service Levels. We will use reasonable endeavours to ensure the Service meets the then current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.
Appears in 5 contracts
Sources: Sage X3 Cloud Subscription Agreement, Subscription Agreement, Subscription Agreement
Availability and Service Levels. We will use reasonable endeavours endeavors to ensure the Service meets the then then-current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.
Appears in 4 contracts
Sources: Subscription Agreement, Subscription Agreement, Subscription Agreement
Availability and Service Levels. We will use commercially reasonable endeavours endeavors to ensure the Service meets the then current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.;
Appears in 1 contract
Sources: Terms and Conditions Agreement