Common use of Availability and Service Levels Clause in Contracts

Availability and Service Levels. We will use reasonable endeavours to ensure the Service meets the then current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.

Appears in 5 contracts

Sources: Sage X3 Cloud Subscription Agreement, Subscription Agreement, Subscription Agreement

Availability and Service Levels. We will use reasonable endeavours endeavors to ensure the Service meets the then then-current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.

Appears in 4 contracts

Sources: Subscription Agreement, Subscription Agreement, Subscription Agreement

Availability and Service Levels. We will use commercially reasonable endeavours endeavors to ensure the Service meets the then current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.;

Appears in 1 contract

Sources: Terms and Conditions Agreement