Common use of Availability Management Clause in Contracts

Availability Management. The purpose of the “Availability Management” process is to consider the design, implementation, measurement and management of those aspects of the Services and other business process may impact availability so that business requirements for availability are consistently met. Supplier’s responsibilities for Availability Management will be to work with Health Net (and Health Net’s infrastructure provider(s)) and include the following activities: (i) determining availability requirements by collecting input from the Service Level management organization; (ii) determining vital business Functions by collecting input from the business continuity management organization; (iii) analyzing the impact on the business (where the relevant business information is available) of potential increases and decreases in availability of the business process; (iv) defining availability objectives (other than Service Levels); (v) monitoring availability (where permitted and technically feasible) and conducting trend analysis; (vi) reviewing and auditing scheduled downtime and unscheduled downtime; (vii) conducting root cause analysis of low availability in conjunction with the Problem management organization; (viii) developing and maintaining an “Availability Plan”; (ix) supporting planning and implementation of the applicable TBCP; and Schedule A A-20 Health Net / Cognizant Confidential (x) working closely with Health Net’s processing platforms partner(s) to ensure the on-going availability of the In-Scope Applications and suitability of all the environments.

Availability Management. The purpose of the “Availability Management” process is to consider the design, implementation, measurement and management of those aspects of the Services and other business process may impact availability so that business requirements for availability are consistently met. Supplier’s responsibilities for Availability Management will be to work with Health Net (and Health Net’s infrastructure provider(s)) and include the following activities: (i) determining availability requirements by collecting input from the Service Level management organization; (ii) determining vital business Functions by collecting input from the business continuity management organization; (iii) analyzing the impact on the business (where the relevant business information is available) of potential increases and decreases in availability of the business process; (iv) defining availability objectives (other than Service Levels); (v) monitoring availability (where permitted and technically feasible) and conducting trend analysis; (vi) reviewing and auditing scheduled downtime and unscheduled downtime; (vii) conducting root cause analysis of low availability in conjunction with the Problem management organization; (viii) developing and maintaining an “Availability Plan”; (ix) supporting planning and implementation of the applicable TBCP; and Schedule A A-20 Health Net / Cognizant Confidentialand (x) working closely with Health Net’s processing platforms partner(s) to ensure the on-going availability of the In-Scope Applications and suitability of all the environments.