Availability Service Level. The Subscription Products will be available 99% percent of the time during defined production hours (“System Availability”) as set forth in this “Service Level Agreement” (this “SLA”). If ▇▇▇▇▇▇▇ fails to meet the System Availability for three (3) consecutive months, Customer’s sole remedy shall be the prompt and expeditious appointment of a member of ▇▇▇▇▇▇▇’ executive team to resolve Customer’s disputes. System Availability is tracked and calculated monthly, as follows:
Appears in 2 contracts
Sources: Service Terms, Sales & Event Management Service Terms
Availability Service Level. The Subscription Products will be available 99% percent of the time during defined production hours (“System Availability”) as set forth in this “Service Level Agreement” (this “SLA”)Section 3. If ▇▇▇▇▇▇▇ fails to meet the System Availability for three (3) consecutive months, Customer’s sole remedy shall be the prompt and expeditious appointment of a member of ▇▇▇▇▇▇▇’ executive team to resolve Customer’s disputes. System Availability is tracked and calculated monthly, as follows:
Appears in 1 contract
Sources: Sales Contracts