Common use of Availability Service Level Clause in Contracts

Availability Service Level. If Customer’s production instances of the Subscription Service are, on a per production basis, not Available (as defined below) ninety-nine and eight-tenths percent (99.8%) of the time or more in any calendar month (“SLA”), then, without prejudice to Customer’s rights set forth in Section 4 (Warranties) and Extreme Failure set forth in Section 4.2(c)(iii), Customer’s exclusive remedy for failure of the Subscription Service to meet the SLA is for Customer to request that DXC issue a service credit to Customer in accordance with the remainder of this Section 3 below (“Service Credit”): Availability Percent Service Credit