Common use of Availability Service Level Clause in Contracts

Availability Service Level. The Availability Service Level for (3)CrossRoads(R) Service is 99.98% for Standard (3)CrossRoads(R) Service and 99.99% for Protected (3)CrossRoads(R) Service. Standard (3)CrossRoads(R) Service is considered unavailable if the Primary Port is unable to send or receive traffic; Protected (3)CrossRoads(R) Service is considered unavailable if both the Primary Port and the Backup Port are unable to send or receive traffic. In the event that (3)CrossRoads(R) Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads(R) Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads(R) Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads(R) Service port for the particular month. Service credits, in each case, are based on the cumulative unavailability of the affected (3)CrossRoads(R) Service port in a given calendar month as set forth in the following table: For Standard (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ----------------------------------- -------------------------- 00:00:01 - 00:10:00 No Credit 00:10:01- 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 -12:00:00 30% 12:00:01 -16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100% ------------------------------------ -------------------------- For Protected (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ------------------------------------ -------------------------- 00:00:01 - 00:05:00 No Credit 00:05:01- 00:45:00 15% 00:45:01- 04:00:00 35% 04:00:01 - 08:00:00 50% 08:00:01 -12:00:00 75% 12:00:01 or greater 100% ------------------------------------ --------------------------

Availability Service Level. The Availability Service Level for (3)CrossRoads(R) Service is 99.98[***]% for Standard (3)CrossRoads(R) Service and 99.99[***]% for Protected (3)CrossRoads(R) Service. Standard (3)CrossRoads(R) Service is considered unavailable if the Primary Port is unable to send or receive traffic; Protected (3)CrossRoads(R) Service is considered unavailable if both the Primary Port and the Backup Port are unable to send or receive traffic. In the event that (3)CrossRoads(R) Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads(R) Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads(R) Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads(R) Service port for the particular month[***]. Service credits, in each case, are based on the cumulative unavailability of the affected (3)CrossRoads(R) Service port in a given calendar month as set forth in the following table: For Standard (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ----------------------------------- Service Level Credit -------------------------- 00:00:01 - 00:10:00 No Credit 00:10:01- 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 -12:00:00 30% 12:00:01 -16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100% ------------------------------------ -------------------------- ---------------------- [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] For Protected (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ------------------------------------ Service Level Credit -------------------------- 00:00:01 - 00:05:00 No Credit 00:05:01- 00:45:00 15% 00:45:01- 04:00:00 35% 04:00:01 - 08:00:00 50% 08:00:01 -12:00:00 75% 12:00:01 or greater 100% ------------------------------------ ------------------------------------------------ [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***]