Available Options. 5.3.1. The Customer may also decide to purchase technical support, including use of a support hotline during the Business Hours and direct access to an email contact form, from within TrackLog®, where the Customer may request support, from technical experts appointed by the Service Provider, with any issue relating to the use of TrackLog®. 5.3.2. The technical support shall also include the ability for the Service Provider to take remote control of the Customer’s computer or other (non-mobile) device in order to assist with the configurations and/or use of the Products, the Gateway, TrackLog® and/or TrackLog®App. The Customer hereby recognises that such assistance shall in no way serve as a guarantee of the proper functioning of the Gateway and the Products.
Appears in 2 contracts
Sources: Subscription Agreement, End User License Agreement (Eula)