Backorder Fill Report. 15 4.3.1 Delivery Timing contains the following definition of the On Time Delivery Calculation: “The delivery timing rate is calculated by the number of orders multiplied by two business days and then divided by the sum of all business days to fill and deliver orders.” Isn’t the intent of the metric to calculate the number of orders that are delivered on time (within 2 business days)? A simpler and more accurate calculation would be: The delivery timing rate is calculated by the total number of orders delivered within 2 days divided by the total number of orders. Example: 99 orders delivered within 2 days/100 total orders = 99.0% On Time Delivery. This is similar to the language in the current Office Consumables contract. Will the state agree to change the method in which On Time Delivery is calculated? Yes, reference Addendum 1, Section 4.3.1 Delivery Timing.
Appears in 6 contracts
Sources: State Term Contract, State Term Contract for Office Supplies, State Term Contract