Common use of Backup and Business Continuity Clause in Contracts

Backup and Business Continuity. Groupware shall, directly or through its hosting service provider, furnish the following backup and business continuity services: 1) Full system backups of the Site, including the Licensee’s Database, taken once every 24 hours. Backups contain the Software’s entire file system and, therefore, allow full “bare metal” restore, single file restore, and anything in between. Backups are stored on disk at the same datacenter as the Site servers and retained for 30 days. Additional backups are replicated every 24-hours to a secondary, remote datacenter and retained for 30 days. 2) Groupware’s Microsoft SQL instances have weekly full backups and six daily incremental backups each week of all databases at 11 PM Eastern US; retained on local disk for 7 days. Transaction log backups for all SQL databases are done every 15 minutes between the hours of 6AM-9PM Eastern US. These backups are retained on local disk for 7 days. SQL backups written to local disk are captured during system backups as defined above and kept for 30 days.