Common use of Backup Services Clause in Contracts

Backup Services. 3.1. The Broadband backup service requires a PSTN line provided by us and clear of any other Broadband services for service delivery. This line must also be located within 2 metres of the Ethernet termination point and router location. 3.2. Unless otherwise specified in writing, the backup option does not carry the same guaranteed service levels as the primary Service. 3.3. For a Fibre Ethernet with Fibre Ethernet backup Service, the actual resilient path of both fibre connections will only be confirmed following a site survey. If, following site survey, it is found that the two connections would have a shared route (or partial shared route) you have the option of cancelling the Order. 3.4. For a Fibre Ethernet with an EFM backup Service, both services will terminate in the same exchange as it is not possible to route to different exchanges. 3.5. In the event of a fault on the primary service, the backup service will automatically become effective. Use of the secondary backup service is not permitted other than in the event of a primary Service failure. In the event of a failure of both the primary and secondary Services, we will initially resolve the fault on the primary Service in accordance with our SLA. 3.6. If you fail to connect both the primary and secondary services to the router, the SLA will not come in to effect until such failure has been remedied.

Backup Services. 3.1. The Broadband backup service requires a PSTN line provided by us and clear of any other Broadband services for service delivery. This line must also be located within 2 metres of the Ethernet termination point and router location. 3.2. Unless otherwise specified in writing, the backup option does not carry the same guaranteed service levels as the primary Service. 3.3. For a Fibre Ethernet with Fibre Ethernet backup Service, the actual resilient path of both fibre connections will only be confirmed following a site survey. If, following site survey, it is found that the two connections would have a shared route (or partial shared route) you have the option of cancelling the Order. 3.4. For a Fibre Ethernet with an EFM backup Service, both services will terminate in the same exchange as it is not possible to route to different exchanges. 3.5. In the event of a fault on the primary service, the backup service will automatically become effective. Use of the secondary backup service is not permitted other than in the event of a primary Service failure. In the event of a failure of both the primary and secondary Services, we will initially resolve the fault on the primary Service in accordance with our SLA. 3.6. If you fail to connect both the primary and secondary services to the router, the SLA will not come in to effect until such failure has been remedied. incurred as a direct result.