BASIC MONITORING. Under Basic Monitoring the server is connected to the monitoring infrastructure. When exceeding a given value or if a business-critical service is not accessible, an SMS message and an e-mail are sent to an on-duty system manager. Only applications (e.g. web server) installed by Combell will be included in the monitoring system. If the incident reoccurs, a Combell system manager will get in touch with the Customer. If the incident is caused by an application belonging to the Customer, the monitoring will be temporarily deactivated and the Customer will be requested to solve the incident as soon as possible. A maximum of eight checks per server can be carried out per Basic Monitoring package. Basic Monitoring is activated by Combell upon it receiving the hand-over document (Customer-to-Combell) signed by the Customer.
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