Common use of Basic Remote Hands Service Clause in Contracts

Basic Remote Hands Service. 2.3.1 Basic Remote Hands Service is available twenty-four (24) hours a day, seven (7) days a week. Where requested by the Customer, Whinstone staff shall be available to perform the following tasks only on the instructions of the Customer in respect of the Customer Equipment: i. Remote monitoring of equipment performance and status; ii. Remote fault diagnosis; iii. Pushing a button; iv. Switching a toggle; v. Power cycling (turning on/off) the Customer Equipment; vi. Re-setting, rebooting the Customer Equipment; vii. Securing cabling to connections viii. Observing, describing and/or reporting to the Customer indicator lights or display information on machines or consoles; ix. Cable organization; x. Modifying basic cable layout, labelling and/or re-labelling of the Customer Equipment; xi. Cable patching; xii. Checking alarms for faults; and/or xiii. Inserting/removing discs or equivalent storage devices into/ from the Customer Equipment.