Billing Triggers. A mutually agreed upon policy and process will be established to determine the criteria that must be met to initiate or stop billing for a Service. These billing triggers will be documented in the Service Management Manual (SMM). At a minimum, the billing triggers should address the following scenarios to determine the appropriate criteria that must be met to generate a Charge increase or decrease: (a) Criteria for a Resource Unit to begin billing (b) Criteria for a fixed milestone or charge to begin billing.
Appears in 4 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Billing Triggers. A mutually agreed upon policy and process will be established to determine the criteria that must be met to initiate or stop billing for a Service. These billing triggers will be documented in the Service Management Manual (SMM). At a minimum, the billing triggers should address the following scenarios to determine the appropriate criteria that must be met to generate a Charge increase or decrease:
(a) Criteria for a. The addition or removal of Rate Card Resources
b. The addition or removal of a Resource Unit SaaS Customer or license. The trigger documentation should address all Services impacted by the event with reference to begin billing (b) Criteria for a fixed milestone or charge to begin billingCMDB status where appropriate.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Billing Triggers. A mutually agreed upon policy and process will be established to determine the criteria that must be met to initiate or stop billing for a Service. These billing triggers will be documented in the Service Management Manual (SMM). At a minimum, the billing triggers should address the following scenarios to determine the appropriate criteria that must be met to generate a Charge increase or decrease:
(a) Criteria for a Resource Unit to begin billing (b) Criteria for a fixed milestone or charge to begin billing.
Appears in 1 contract
Sources: Master Services Agreement