Common use of Branch Number Clause in Contracts

Branch Number. We understand that you require confirmation from us of certain information for the purposes of your verifying the identity of the above-noted account holder as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) (“PCMLTFA”). To assist you in this regard, we confirm the following: • We are a financial entity as defined under the PCMLTFA; • We currently maintain the above account in Canada for the above-noted account holder; and • The account is not one that is exempt from identification requirements under the PCMLTFA (such as an RRSP or reverse mortgage). Yours truly, If you have a complaint about our services or a product, contact us at: ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ Capital Management Ltd. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ RSP Fund ▇▇ ▇▇▇ ▇▇▇▇▇▇ West, Suite 1200 Waterloo, Ontario N2L 1T2 Telephone: (▇▇▇) ▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ You may want to consider using a method other than e-mail for sensitive information. • what went wrong • when it happened • what you expect, for example, money back, an apology, account correction • Make your complaint as soon as possible • Reply promptly if we ask you for more information • Keep copies of all relevant documents, such as letters, e-mails and notes of conversations with us We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint. We may ask you to provide clarification or more information to help us resolve your complaint. We normally provide our decision in writing, within 90 days of receiving a complaint. It will include: • a summary of the complaint • the results of our investigation • our decision to make an offer to resolve the complaint or deny it, and • an explanation of our decision If we cannot provide you with our decision within 90 days, we will: • inform you of the delay • explain why our decision is delayed, and give you a new date for our decision You may be eligible for the independent dispute resolution service offered by the Ombudsman for Banking Services and Investments (OBSI). You may be eligible for OBSI’s dispute resolution service. You may consider the free mediation service offered by the Autorité des marchés financiers.