Common use of Bug Fixing Clause in Contracts

Bug Fixing. Definition of a “bug”:  where selecting a function produces an error message  where information is returned incorrectly or inaccurately  where a function does not perform as stated in any documentation issued by Blueteq Ltd This definition specifically excludes the situation where a function is operating correctly according to the documentation but where the user expected a different outcome. This scenario is covered under “Minor Enhancements”. Process and Response Times:  A bug fix is reported either by telephone, email or the web-based support method  Acknowledgement of the contact will be made within 4 hours  A timescale for fixing the bug will be agreed with the “Customer”  Details of the contact, timescales and the successful closure of the contact will be logged

Bug Fixing. Definition of a “bug”:  where selecting a function produces an error message  where information is returned incorrectly or inaccurately  where a function does not perform as stated in any documentation issued by Blueteq Ltd This definition specifically excludes the situation where a function is operating correctly according to the documentation but where the user expected a different outcome. This scenario is covered under “Minor Enhancements”. Process and Response Times:  A bug fix is reported either by telephone, email email, or the web-based support method  Acknowledgement of the contact will be made within 4 hours  A timescale for fixing the bug will be agreed with the “Customer”  Details of the contact, timescales and the successful closure of the contact will be logged