Business Objectives. The Parties agree that the strategic and business objectives to be accomplished through this Agreement include: (A) providing secure, reliable, and scalable County converged network, voice communication, security, integrated, and other Services to the County’s end users that meet the County’s ongoing and evolving network, voice, and security requirements; (B) supporting County programs and the end‐to‐end delivery of the Services through Supplier’s coordination and interaction with third parties; (C) reducing County’s overall costs for Services; (D) providing County with increased visibility and variability with respect to its cost of receiving the Services and achieving best market value; (E) improving County’s ability to manage its cost of Services, leverage its technology investments, and reduce recurring Service costs; (F) providing the Services to meet or exceed County’s Service Level Requirements and deliver continuous improvement in price and performance through Supplier Best Practices as to the Services; (G) gaining access to a strong bench of skill sets to support future growth and to provide high‐ quality Services at a competitive cost; (H) gaining access to resource flexibility to meet changing County business needs; (I) improving proactive management of the Converged Network, Voice communications, and security operations as demonstrated by continuous reductions in Incidents and the analysis and prevention of Problems and improvement of performance, availability and reliability; (J) aggressively improving and standardizing existing, and creating new, processes to increase efficiencies and performance, and reduce costs without major disruption to County’s business or increasing County’s investment and/or payment obligations; (K) realizing significant and tangible savings and efficiencies from standardization and process improvements during the Term of the Agreement and demonstrate the ability to consistently and timely provide the right resources needed to efficiently and effectively address the Service delivery needs; (L) obtaining flexibility to timely expand and contract the Services to meet County’s business requirements; (M) increasing the level of customer service and satisfaction; (N) adhering to, and as Approved by Customer, improving data privacy and information security protections; and (O) complying with statutory and regulatory obligations and orders that are applicable to County (clauses (A) – (O) are collectively referred to herein as the “Business Objectives”).
Appears in 1 contract
Sources: Managed Services Network, Voice, and Security Agreement
Business Objectives. The Parties agree that the strategic and business objectives to be accomplished through this Agreement include:
(A) providing secure, reliable, and scalable County converged network, voice communication, security, integrated, and other Services to the County’s end users that meet the County’s ongoing and evolving network, voice, and security requirements;
(B) supporting County programs and the end‐to‐end end-to-end delivery of the Services through Supplier’s coordination and interaction with third parties;
(C) reducing County’s overall costs for Services;
(D) providing County with increased visibility and variability with respect to its cost of receiving the Services and achieving best market value;
(E) improving County’s ability to manage its cost of Services, leverage its technology investments, and reduce recurring Service costs;
(F) providing the Services to meet or exceed County’s Service Level Requirements and deliver continuous improvement in price and performance through Supplier Best Practices as to the Services;
(G) gaining access to a strong bench of skill sets to support future growth and to provide high‐ high-quality Services at a competitive cost;
(H) gaining access to resource flexibility to meet changing County business needs;
(I) improving proactive management of the Converged Network, Voice communications, and security operations as demonstrated by continuous reductions in Incidents and the analysis and prevention of Problems and improvement of performance, availability and reliability;
(J) aggressively improving and standardizing existing, and creating new, processes to increase efficiencies and performance, and reduce costs without major disruption to County’s business or increasing County’s investment and/or payment obligations;
(K) realizing significant and tangible savings and efficiencies from standardization and process improvements during the Term of the Agreement and demonstrate the ability to consistently and timely provide the right resources needed to efficiently and effectively address the Service delivery needs;
(L) obtaining flexibility to timely expand and contract the Services to meet County’s business requirements;
(M) increasing the level of customer service and satisfaction;
(N) adhering to, and as Approved by Customer, improving data privacy and information security protections; and
(O) complying with statutory and regulatory obligations and orders that are applicable to County (clauses (A) – (O) are collectively referred to herein as the “Business Objectives”).
Appears in 1 contract
Sources: Managed Services Network, Voice, and Security Agreement