Common use of Calculation of Service Level Credits Clause in Contracts

Calculation of Service Level Credits. For each Service Level Failure that occurs for which the Province is entitled to a Service Level Credit, the amount of the corresponding Service Level Credit will be calculated by the Province in accordance with the following formula: Service Level Credit = A x B, where A = the Measured Service Weighting Factor for the Measured Service in respect of which the Service Level Failure occurred, under the applicable SOW; and B = The Amount At Risk for that SOW.

Appears in 2 contracts

Sources: Master Services Agreement, Master Services Agreement