Calculation. Availability is calculated after Customer opens a Priority 1 Trouble Ticket with Verizon and represents the percentage of time that the connection for E-Line EVC is available within a given calendar month except as specified below. Hard Outages for E-Line EVC provisioned with Off-Net Silver are handled as Priority 2 tickets and eligible for the Availability Service Level Standard. Availability (%) = (1 - (Total Eligible Hard Outage Minutes per connection for E-Line EVC per month / 43,200 minutes )) x 100
Appears in 10 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Calculation. Availability is calculated after Customer opens a Priority 1 Trouble Ticket with Verizon and represents the percentage of time that the connection for E-Line LAN EVC is available within a given calendar month except as specified belowmonth. Hard Outages for E-Line LAN EVC provisioned with Off-Net Silver or Bronze Access are handled as Priority 2 tickets and eligible Eligible for the Availability Service Level StandardAvailability. Availability (%) = (1 - (Total Eligible Hard Outage Minutes per connection for E-Line LAN EVC per month / 43,200 minutes )) x 100
Appears in 9 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Calculation. Availability is calculated after Customer opens a Priority 1 Trouble Ticket with Verizon and represents the percentage of time that the connection for E-Line EVC is available within a given calendar month except as specified below. Hard Outages for E-Line EVC provisioned with Off-Net Silver or Bronze Access are handled as Priority 2 tickets and eligible for the Availability Service Level Standard. Availability (%) = (1 - (Total Eligible Hard Outage Minutes per connection for E-Line EVC per month / 43,200 minutes )) x 100
Appears in 3 contracts
Sources: E Line Evc Service Level Agreement, Service Level Agreement, Service Level Agreement
Calculation. Availability is calculated after Customer opens a Priority 1 Trouble Ticket with Verizon and represents the percentage of time that the connection for E-Line LAN EVC is available within a given calendar month except as specified belowmonth. Hard Outages for E-Line LAN EVC provisioned with Off-Net Silver Standard Access are handled as Priority 2 tickets and eligible Eligible for the Availability Service Level StandardAvailability. Availability (%) = (1 - (Total Eligible Hard Outage Minutes per connection for E-Line LAN EVC per month / 43,200 minutes )) x 100
Appears in 1 contract
Sources: Service Level Agreement