Call Back Service Sample Clauses
The Call Back Service clause establishes the terms under which a service provider will return a client's call, typically after an initial inquiry or missed contact. This clause may specify the timeframe within which the callback must occur, the method of communication to be used, and any conditions or limitations, such as business hours or the types of inquiries eligible for callbacks. Its core practical function is to ensure timely and reliable communication between parties, thereby improving customer service and managing expectations regarding response times.
Call Back Service. 2.5.1 Emergency call back service for employees will be paid at the overtime rate of not less than four (4) hours.
2.5.2 For specific, prearranged duties, such as cold weather checks, planned callback service for employees will be paid at the overtime rate of not less than two (2) hours. Planned call back shall be mutually agreed upon between the District and the employee(s).
2.5.3 The four (4) hour and two (2) hour minimums apply only when an employee is called back.
2.5.4 Overtime or additional hours required of an employee immediately before or after regularly assigned hours will not be covered by these call back provisions.
Call Back Service. Employees called back on a regular workday, or called on the sixth (6th) or seventh (7th) consecutive workday, shall receive no less than two (2) hours pay at the appropriate rate. In the event of a call back situation, employees shall be allowed to adjust their next regular shift to ensure an adequate rest period. Prior to the start of that shift the employee will notify the supervisor of the employee’s intention to adjust their next regular shift. The employee will be paid at the overtime rate for the call back provided the employee completes their next regular or adjusted shift.
Call Back Service. 8 Call Back Service for monthly employees, when authorized, shall be for not less than two 9 (2) hours at the appropriate overtime rate.
Call Back Service. 15.1.1 Authorized call back service for employees will be paid at the overtime rate for not less than two (2) hours for any assignment, EXCEPT scheduled events (not weather conditions call backs) will be paid at the overtime rate for not less than three (3) hours for any such assignment.
15.1.2 In the event overtime is not an extension either at the beginning or end of a normal shift, the minimum pay shall be two (2) hours at the rate of time and one-half. A break of less than one-half (½) hour will be considered consecutive time to be compensated at the overtime rate. In the event of a call back situation, employees shall be allowed to adjust their next regular shift to ensure an adequate rest period. Prior to the start of that shift the employee will notify the supervisor of the employee’s intention to adjust their next regular shift. The employee will be paid at the overtime rate for the call back provided the employee completes their next regular or adjusted shift. ARTICLE 15 (continued)
Call Back Service. Call Back Pay • Call back service for employees will be paid at the 28 overtime rate of not less than two (2) hours of assignment; actual work shall be limited 29 to the time required to complete the emergency. 30
Call Back Service. 2.5.1 Call-back service for employees when authorized by the employees’ supervisor, site administrator, or an administrator from the District Office will be paid at the overtime rate of not less than two (2) hours for any assignment.
2.5.2 The two (2) hour minimum applies only when an employee is called back.
2.5.3 Overtime required of an employee immediately before or after regular hours will not be covered by the two (2) hours.
2.5.4 The two-hour rate will not be required when such call back is due to the employee'snegligence.
2.5.5 Calls from a supervisor or automated emergency system that require an employee to engage in work related activities but not return to the district worksite, will be paid at 1.5 times the regular rate of pay. A minimum of 15 minutes will be paid for any occurance. Calls originating from individuals or sources not listed above will be reviewed on a case by case basis; employees should make every effort to contact supervisors prior to calling off duty co-workers.
Call Back Service. Should the Contractor fail to provide any of the specified items ordered or as in the condition described in Section 8, UWM may call or notify the Contractor to provide items to be replaced or missing and the Contractor will deliver such items within four (4) hours, unless otherwise specified at no additional cost to UWM. In cases where the Contractor cannot provide acceptable linens for an event within the four (4) hours, UWM shall have the option of acquiring the required linen quantities from alternate sources and invoice the Contractor the total cost differences, if any, between the Contract rate and non-Contract rental rates.
Call Back Service. The ESC shall provide callback service when requested by BHA. Callback service consists of responding to requests from BHA by telephone or other means and at any hour, Monday through Sunday. • The Awarded Contractor shall respond to a call from BHA to correct any problem and/or condition with an elevator which, in BHA’s opinion, needs attention before the Awarded Contractor’s next scheduled maintenance visit. • The Awarded Contractor shall respond to a call back that is not an emergency within a maximum of two (2) hours from the time reported to the Awarded Contractor. • Failure of the ESC to restore an elevator to service within twenty-four (24) hours of failure to operate shall be reason for concern by both parties to this contact. Failure to restore the unit to operation within seventy-two (72) hours shall be reason for cancellation of the work order allowing BHA to have another contractor complete the work.
Call Back Service. (i) The Company shall make available twenty-four (24) hour callback service on the Elevator Equipment for minor repairs, which shall be limited to a maximum of two (2) hours of work, including travel, by one (1) Company repairman (“Call-Back Service”). In the event that Call-Back Service is performed outside the Company’s regular working hours, the Purchaser will pay the Company, in addition to the base amount of this Contract, the difference between regular and overtime labor costs at the Company’s usual billing rates.
(ii) Any repair exceeding two (2) hours and/or requiring more than one (1) Company repairman shall be considered a “Major Repair” and the Company will schedule any such Major Repairs during the Company’s regular working hours of the next business day. However, the Company will perform Major Repairs outside the Company’s regular working hours upon the request of the Purchaser. In the event that a Major Repair is performed outside the Company’s regular working hours, the Purchaser will pay the Company, in addition to the base amount of this Contract, overtime labor costs at the Company’s usual billing rates.
Call Back Service. The Contractor shall return to the work site within 4 work-hours of being notified of any deficient conditions.